Films/DVD Asylum

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RE: Dealing with government and FEDEX

Posted by Wojciech on February 21, 2021 at 11:20:33:
I sent a pair of speakers from Detroit to neighborhood of Toronto (Canada), so over the river.The charge was $250 for a pair. Each speaker was 50lbs. After a week I was notified that the speakers are being returned to the sender. The confusion was the reason for return. At first they quoted lack of custom form then they reversed to "natural disaster" (covid). One of the speakers arrived on the porch .The other one was lost. After the inquiry they located the second one and delivered it. I was promptly charged $1200 for "overweight package" A nice customer support lady told me that the charge is for 150 Lbs and it is only the first of the two since they have to charge the same amount (another $1200) for a return shipping. There was no arguing since the "internal investigation" revealed that the package was scanned 4 times along the way and each time it confirmed 150 Lbs.
I had to report my credit card missing to avoid the extorsion and my relationship with fedex ended. I still "owe" them that money.