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change one more menu option

Posted by Joe Murphy Jr on February 3, 2013 at 22:56:59:
Kal pretty much answered it.

You need to check the menu in the Verizon box for an option to select Dolby Digital or PCM as the output: select PCM. The box will convert the signal (if needed) to 2-channel as you have chosen, but will then also convert that bitstream signal into PCM (D-A converters only understand PCM). The display you are using no doubt has the digital output set to PCM, which it converts to from the bitstream output of the Motorola box. That's why the DAC works when you go that route.

Now, hopefully you have a menu option to do this. A few years back someone posted a similar question about their Motorola box. After reading the PDF for the unit, it was revealed that the dumbasses at Motorola did not include this option on the converter box in question!