Video Asylum

TVs, VCRs, DVD players, Home Theater systems and more.

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Original Message

I have to give credit where credit is due

Posted by Jack G on September 21, 2007 at 13:30:45:
Sony bit the bullet and decided to extend the warranty of the optical block for their SXRD1 TVs, until october 2008, regardless of when you got the set.
Last july, my set looked alittle "off". Sure enough, I was getting the dreaded "Green Blob". It started the end of July, and by the end of August,it was really bad. I heard about the extended warranty, so I called Sony. They took my info, and gave me a list of repair places. I made an appointment and they just finished. He replaced the optical block, and gave it a good cleaning, free of charge.
This has to be costing Sony a fortune. It looks like all or most of these sets are going to have this problem. It took a year and a half for my set to develoupe problems, so I expect others to take time too.
After years of fighting with their customers about this issue, sony finally did the right thing. They alsofigured out the problem-for a while they were replacing the whole set.
Jack