Video Asylum

TVs, VCRs, DVD players, Home Theater systems and more.

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They don't deserve much credit

Posted by racerguy on September 21, 2007 at 14:05:29:
Sony is notorious for this kind of crap. The same thing happened with multiple models of CRT RPTVs a few years back. Sony used defective CRTs for two years, producing twelve models of televisions with problems, continuing to build TVs with the bad CRTs despite knowing about the problem after the first year. They spent the next two years denying the problem, and then finally admitted that it happened to "a very small percentage of sets." The "small percentage" was 100% of the 12 models.

They finally agreed to extend the warranty on the affected sets for three years after date of manufacture. Unlike your situation, they never did replace sets, they just stonewalled for several years, then offered to replace CRTs. Looks like they learned a little bit of a lesson.

Unfortunately for many owners of these sets, replacing and aligning CRTs in a HD RPTV takes a lot of skill, which most of the Sony-authorized service centers don't have. The whole thing was pretty much a disaster for people who bought those sets.