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So, anybody else out there have trouble with their A-310? I bought one 2 years ago and was convinced that there was not a better machine out there. What a great picture. A week after the warranty period expired, so did the unit. Tiling, pixelation, lock-up then 'no disc' displayed. Feeling like I had just got a bad one, I set about to look for another because I really like the picture and sound quality. Came across the AudioReview site and found that virtually everyone who had bought an A-310 had the exact same problem. Wrote Panasonic. No response. Got pissed and wrote the VP of Quality at Matsushita Corporate in Japan via scathing e-mail. 3 voicemails were waiting for me by the time I got home. Their offer to 'evaluate' my problem at my shipping expense was unacceptable. Wrote back to my Japanese connection and received a 'so sorry, all issues in USA dealt with in USA' response. Evidently hundreds of others have experienced the same problem with Panasonic.Question for all you legal types out there.....what if anything can be done at this point that won't cost beau coup in legal fees and hassle for something I have already replaced? Any suggestions would be appreciated. I know I should just let it go but it is a matter of principal.
Follow Ups:
Built in Obselences! how do you think they can retain and improve their Sales figures each year!
Just out of warranty I took my DVD-a310 to the local Panasonic repair shop & they wanted an Estimate Fee. I refused and the people there were pretty cool, handed me a phone and gave me an "800" number to call & complain. I did and the shop took it in for a free Evaluation. They called me a few days later and said that I needed to pay for either the part or labor, I forget which, and cost me about $120.00 for the repair.About 90 days later it SH*T again and I got livid about it. I called Panasonic's customer compliant line again, and with no resolution in the foreseeable future ... another 3 to 6 months worth of relentless phone calls once or twice a week, making sure to deal with the same person each time and writing down the date-times and general gist of each conversation ...
ABSOLUTLY PISSED @ this point, I went to www.audioreview.com and printed out about 75 pages of complaints about this unit and visually scanned though each one, highlighted the "skipping, lock-up & unusable" type complaints, and took them and the player back to the repair center. The person who helped me before recognized me walking in the door and asked about my player. I handed her the unit and about a 3/4inch stack of complaints and told her that this can't be just my player, it's a national problem. She agreed and said that she'd see what she could do as there was an office next door to them that was part of the "National QC Division". Remember that when this player was new I paid just over $500.00 (plus the $120.00 for the repair) for it & that is not what I would consider to be a "disposable" player, or cash for all that matters.The QC department called and said that they were going to replace the unit. About 2 weeks later, still no player. Another phone call placed … nothing. Another 2 weeks later I called and explained to the person on the other line that what I was about to say was not directed at them ... but directly at Panasonic. I UNLOADED my case and the new DVD-RV45 arrived at my door the very next day UPS RED!
I hope this helps,
Fish
nt
I've got a A310 I bought new. After I read the problems others were having, I opened it up, resoldered all the solder connections on the board that had heat producing parts(power transistors & etc) and attached larger heatsinks on the transistors that were running hot. It still works fine although I don't use it a lot.
You're not a alone! At the very least, hundreds of people have reported the same problems with the Panasonic A310 and A110 models to Panasonic and they refuse to acknowledge the problem! I had an A310 and just after the warranty expired, the same thing you're experiencing happened to me. I loved the performance of the A310, but now it's just a piece of useless junk. The CD section still worked, so I sold it to a friend for that purpose. I suppose one could initiate a class action lawsuit, but I don't think anybody wants to bother (myself included).
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