Thank you Mark and others... I called Sony and.......... - parasound

Video Asylum

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Thank you Mark and others... I called Sony and..........

Posted by parasound (A) on December 3, 2002 at 16:40:25

In Reply to: Re: Am I going to have to call Sony? Please help posted by Balou1963 on December 3, 2002 at 03:31:03:

They directed me to a service area around here. I called the service guy and we had almost a half hour talk. He told me that I am not alone with this problem, just like Mark above. What is actually the problem is the damn software that is used to make the dvd and the tv communicate. i.e. detect the 16:9. He said that sony KNOWS this but they are still pumping these sets out. When i got off the phone it dawned on me. Why the HELL would there be a menu toggle for "Automatic and "ON" istead of automatic and OFF? Think about it, if the tv is set to auto, it should do it's thing and switch this feature on, so why the hell would i have to turn something on that should already BE on? Anyhow, the down to earth tech told me that there may be a fix in the upcoming months and he will keep me posted. He refrained from coming over b/c he knew there was nothing wrong physically with the set and advised me not to let any monkey brained repair men come and violate me new tv. This is a software problem. I guess I will have to wait it out.... What do you guys think?
Audio- The Anti Drug.

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Follow Ups Full Thread

Topic - Am I going to have to call Sony? Please help - parasound 22:34:38 12/02/02 (10)

why not just leave it on? - Aroc 10:21:48 12/03/02 (0)

Why would you set the DVD player for 16:9 when you have a 4:3 TV? (nt) - Rich 07:52:57 12/03/02 (3)

because he's using anamorphic squeeze ... - Aroc 10:17:48 12/03/02 (2)

That prodedure isn't applicable to his set (nt) - Rich 12:16:42 12/03/02 (1)

Duh. His set has that feature built-in. No need to enter the service menu. -NT - Aroc 12:38:40 12/03/02 (0)

Re: Am I going to have to call Sony? Please help - jdmcbride 06:45:30 12/03/02 (0)

Re: Am I going to have to call Sony? Please help - Balou1963 03:31:03 12/03/02 (3)

Thank you Mark and others... I called Sony and.......... - parasound 16:40:25 12/03/02 (2)

Return it and buy a widescreen set... - Rich 20:27:58 12/03/02 (1)

probably not bad advice ... - Aroc 10:17:39 12/04/02 (0)

Follow Ups

Thank you Mark and others... I called Sony and.......... - parasound 16:40:25 12/03/02 (2)

Return it and buy a widescreen set... - Rich 20:27:58 12/03/02 (1)

probably not bad advice ... - Aroc 10:17:39 12/04/02 (0)

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