Toshiba warranty service is a disgrace

Video Asylum

TVs, VCRs, DVD players, Home Theater systems and more.

24.56.6.89

In Reply to: Re: Both are good sets posted by dogswood on January 31, 2003 at 06:48:21:

I bought a 55" Toshiba set two years ago. Right off the bat, the color alignment was bad in a few spots. I dealt with each service company in my area in turn and their incompetence was really frightening, including a claim that one of my DVD players was not compatible (the guy didn't have the component video hooked up right)
I spent 4 months trying to get the set sorted out via the normal methods to no avail. Worst of all, Toshiba couldn't have been less interested about the terrible service their agents provide here in AZ and did absolutely nothing to help.
I had been a very happy Toshiba purchaser in the past, but with servise like that, consider very carefully whether you can afford to spend that kind of $ on a TV where the service will be poor or effectively nonexistent.

This post is made possible by the generous support of people like you and our sponsors:

Parts Connexion

Follow Ups Full Thread

Topic - Sony 46" Hi-Scan KP46WT500 vs. Toshiba 50H82 - dogswood 07:54:39 01/30/03 (5)

My $0.02 - bondmanp 07:39:08 02/04/03 (0)

Both are good sets - padreken 18:36:44 01/30/03 (3)

Re: Both are good sets - KevinC 23:21:26 01/30/03 (2)

Re: Both are good sets - dogswood 06:48:21 01/31/03 (1)

Toshiba warranty service is a disgrace - jpm 22:46:05 02/02/03 (0)

Follow Ups

Toshiba warranty service is a disgrace - jpm 22:46:05 02/02/03 (0)

You can not post to an archived thread.