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Help with Sony 4k blu ray hookup

I'm having an issue with hookup on a new Sony ES1000 blu ray player. Hooking up to our 2yr old Samsung smart tv via 4k certified HDMI cable. A regular hook up flashes an error message 'no signal". Per the Sony troubleshooting guide changing the resolution to 480P allows a successful hook up. However this is the lowest resolution and a big step down from the players 4k resolution. Have been on the phone with Sony and Samsung reps without a fix.
Would anyone have experience in resolving an issue like this?
Maybe the Sony player is defective?
Thanks


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Topic - Help with Sony 4k blu ray hookup - RedM 11:20:26 10/07/18 (3)

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