Home Films/DVD Asylum

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Sorry, but the Movie Theatre manager's response seemed quite reasonable to me.

He was polite and he's entirely correct that the sound levels which appeal to you and your wife might not meet a consensus of other filmgoers; you can't please everyone. That said, I do sympathize with your complaint and have experienced both scenarios at any number of theaters over the years. Let's call this, for want of a better phrase, the "Three Bears syndrom" (i.e., each moviegoer is like an individual "Goldilocks" and the film experience is like the sampled porridge; one person will find the porridge too hot, another too cool and the third, just right, but it still boils down to individual tastes and preferences with the theater manager caught in the middle).

The bottom line is that if the sound is WAY too loud you should simply ask for your money back; if it's just moderately too loud for your personal tastes you can always politely ask the theater manager to turn the sound down keeping in mind the fact that the manager might get complaints from other patrons that the sound is now too soft making dialogue inaudible. BTW, Harry Potter is the kind of action film where impressive sound and visual effects are expected.

Respectfully,
AuPh


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