High-end computer monitor repair in Boston area???

Video Asylum

TVs, VCRs, DVD players, Home Theater systems and more.

4.22.195.16

I'm mad.
My Dell P1620 (Sony GDM W-900) has been unresponsive since an electrical storm in August. Called my local HT place (Home Theater Systems/Hi-Rez Projections) who had a look at it then sent it to Dave's TV in Ashland, MA because "they are the best at these units".
Weekly calls by me eventually discovered that Dave's had no way to fix my unit without the service manual and then (they claimed) no way to get said service manual. I ordered the manual myself from Sony and hand delivered it to Dave's TV on October 16th. I have called exactly once per week since then and they continually say, "we are still working on it". I politely have requested each time that the tech who is doing the work call me with an update even if just to say "we have/haven't found the problem". They have never called or left a message.
Please help me.
I'm considering taking my monitor elsewhere. I need to know who in the Boston area can do the job right, both techically and give reasonable customer service. There is another place nearby that has been recommended in Natick called "Custom TV". Please advise.
Mark H

This post is made possible by the generous support of people like you and our sponsors:

Michael Percy Audio

Topic - High-end computer monitor repair in Boston area??? - Delicious2 11:33:12 11/20/01 (4)

Re: High-end computer monitor repair in Boston area??? - Delicious2 06:07:13 11/21/01 (3)

there is a Sony SeviceCenter south of Boston --nt-- - late 11:25:10 11/21/01 (2)

Re: there is a Sony SeviceCenter south of Boston --nt-- - Delicious2 12:24:54 11/21/01 (1)

look in the yellow pages under computer repair.... - late 18:18:46 11/21/01 (0)

You can not post to an archived thread.