DirecTV - my experience - cmc

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DirecTV - my experience

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Just moved into a new condo, and was very excited about finally getting satellite tv. About 2 months ago I called DirecTV to order the service and set up installation. This took about 2 hours and I got the first inklings that this wasn't going to be a smooth transaction. I called twice in the interem to ensure that installation was in fact scheduled for the right time and that I was to receive HD in one room and DVR (no HD) in the other. I received two different answers to the latter.
Service was scheduled for Dec 17 (Sat.) between 1 and 5 pm. The guy showed up at 6 pm and couldn't figure out how to install it so he rescheduled for Sunday morning (Dec 18). Sunday morning came and went. At 2 pm, he called to tell me his mother died and that he would have to reschedule for Monday morning (Dec 19). I called Direct TV to be sure someone was actually coming. They gave me the number of their dispatcher, which I called and was put on hold for over an hour. Realizing it was their responsibility, not mine, to deal with this, I called Directv again and had the rep call the dispatcher (with me on hold as well). 1.5 hours later still no answer from the dispatcher.
The next morning (Monday Dec. 9), Directv called and told me that an installer would be at my house by 11 am. At 11:45 someone actually showed up, but without the proper equipment. He would have to reschedule me for another day. At this point, I was beyond angry, and told him to get out. I then called Directv to cancel my order.
Next, I called Dish Network, but they don't do weekend installations (apparently only students and housewives can get Dish Network in our area). Having already taken 2 days off work to no avail, there was no way I was going to take another.
Finally, I called the cable service. They're coming next Saturday to install it. At least they have network channels in HD.
I've been around and am at least somewhat familiar with the ways of the world, but I have never in my life dealt with this kind of utter incompetence.

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Topic - DirecTV - my experience - cmc 09:43:35 12/20/05 (4)

Too bad. My experience with Direct TV has been the exact opposite. - Jack Seaton 08:07:09 01/15/06 (0)

exactly why I installed my... - draggcj 12:54:52 12/20/05 (2)

Re: exactly why I installed my... - cmc 13:08:50 12/20/05 (1)

Re: exactly why I installed my... - AbeCollins 18:32:09 12/27/05 (0)

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