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Copy of an email I just received:Dear Krell Home Theater Standard Owner,
We are pleased to announce a program that allows you to upgrade your silver Home Theater Standard (HTS2) to the exciting new Home Theater Standard 7.1, featuring improved performance in all areas including all of the latest surround sound processing, adjustable subwoofer crossover points, multi-channel preamp input, and improved preamplifier performance. The program is designed to upgrade your Home Theater Standard in the shortest possible time. It will begin February 1, 2002, and you can begin the scheduling process now.
To expedite the program, please observe the following guidelines:
You must first obtain a Return Authorization number from Krell, and clearly mark this number on the outside of your box. To obtain this number, please contact Patrick Brensahan at: pbresnahan@krellonline.com . You must have the serial number of your unit when requesting this information.
Return your Home Theater Standard, along with the required paperwork, to Krell Industries, Inc. at the following address:
Krell Industries, Inc.
45 Connair Rd.
Orange, CT 06477
Tel: 203-799-9954Krell Industries, Inc. accepts MasterCard, Visa, and personal checks for payment. You will be charged as follows:
Original Owner, purchased from an authorized Krell dealer: $1,500, plus shipping. You must submit a copy of your sales receipt establishing this.
All others: $2,500, plus shipping.
NOTE: If you are the original owner of the first (gray) version of the Home Theater Standard, please contact either Irv Gross at: igross@krellonline.com or Jim Ludoviconi at: jludoviconi@krellonline.com for details on how you can upgrade your Home Theater Standard to the current version.We hope you enjoy your new Krell Home Theater Standard 7.1.
Best regards,
Irv Gross
Krell Sales and Marketing Department
Follow Ups:
b
Ruben
San Francisco
There are two types of Music; good and bad
nt
Well, my Krell sounds great, no complaints in any area. If I get a SACD or DVD-A multichannel, then I would need the multichannel analog input. Other than that reason, why would anybody get an upgrade? To get more DSP processing and to need more speakers and yet another amplifier? I still need to be convinced that more channels is better. At this point, in my view, the jury is still out in wheather surround channel is beter than stereo. And if that is the case, that 7.1 is better than 5.1. How much 7.1 software is out anyway. If Krell claim that upgrading the HTS2 is easy (that what they told me when I bought mine) why not allowing dealers to do it locally? The upgrade is going to take more than 4 weeks, including shipping time. How many movies and CD's do you listen in a month.I think I am going to seat in my chair for a while. Thanks for the info.
Ruben
San Francisco
There are two types of Music; good and bad
The upgraded DAC's come with an improved analog section. This is said to make stereo and CD's sound much better with less distortion and lower noise floor. 2 channel already sounds great, I can't imagine how much better they can make it.They will be adding Dolby Pro Logic 2 which is a huge improvement over Pro Logic and makes TV and DSS much more enveloping. They will also add all of the new ES and EX stuff, but that is more gimmicky than necessary.
The 7.1 stuff doesn't interest me either but, it all comes as one big upgrade and is well worth $1500.
I called Friday and talked with Irv Gross (who was very helpful and cordial) but he said that they won't have a decision on the cost of upgrading the original HTS until next week. He said that it'll likely be a trade-in rather than upgrade because too much is required to be done to the unit. No idea about the cost but to me it'll be worth it. I haven't heard the newest Lexicon unit but everyone up until now has left me disappointed in terms of music playback and overall dimensionality of play. Perhaps Lexicon finally figured it out, but I'm skeptical given their past models. To me, the HTS has been a really great unit and the 7.1 capability will really provide some nice additions.
For the record, I sold my HTS2 a few months ago and I never looked back. I got 4k for the HTS2 and bought a Lex MC-12b. Needless to say, I am happy and the difference in price between the 2 was not so bad considering the upgrade cost is $1500-$2000 with round trip shipping and insurance.Krell as a company is riddled with problems. Their product is very good but, customer service is seriously lacking. On a personal level, Pat in Sales, is an excellent fellow. The reason for the comments is that I decided to contact them for my upgrade, they don't know I sold my unit months ago. They are not taking any RMA's yet for the HTS2. They have no idea how long you will be without a processor but, they are shooting for 1 week. They are not accepting dates for the returns either, gotta call back next week. Then why not send out the email next week? Oh and the original HTS, whats up with that. "Don't know yet?" They want to try and convince all HTS owners to do a major swap out and get an entirely new unit, the redesigned units. Sounds great but, how much? "We don't know yet?" More than $1500? "Oh, yes definitely more. It requires far more work upgrading an HTS to 7.1 than an HTS2, so it has to be more." I doubt that a $3000 upgrade will make you happy. However, like Lexicon upgrades, there is opportunity. If you buy an original HTS and figure out a way to be the original owner, I can think of half a dozen ways right now, you can make some quick cash or get a great deal on an HTS 7.1. How? Do the math. HTS units sell for $2500 all day on Audiogon and Ebay. Buy from an original owner or dealer and pay the $3000(?) upgrade cost. That will get you at $5500 for a unit that will retail for $8000. Even if a dealer gives you 20% off of new ($1600) your unit sells for $6400. Once the unit is upgraded to 7.1 it is essentially new anyway. All new chips, an entirely new chassis, new boards, new analog preamp section, new remote, everything gets swapped out. Keep the unit and you got it at a "steal" or sell it and make a quick 1,000 or more. Even if you keep it for a year, I doubt a 7.1 will be worth less than the $5500 you paid so you use it and sell it with no out of pocket loss to you. Use it for free and get 100% of your money back. Not a bad idea?
Why the difference in charges for original owners and others ?
curious...
Because that's the way Krell decided to reward the original purchasers that still have their processors?Of course, the way around it, if you bought it used from an individual is to have the original purchaser send it back and save a cool US$1000.
Regards,
For sticking around with all the buggy software and other problems of the earlier Krell processors I would want a bigger carrot than $1000LOL
cheers
I was told via the dealer where I purchased the HTS (not the HTS 2) that the cost for upgrade is the same.
All I ask is for a chance to prove that money can't make me happy.
I was in the same boat most of you are in. I heard Lexicons 2 channel and it paled in comparison to the Krell. The new Lex is very much improved and has some ridiculous 192 DAC's but, I still prefer the 2 channel sound of the Krell. So, why did I change? Here are a few reasons:
1. Krell is slow to develop and implement ANY improvements and is know to be buggy. What happens in a year when the 7.1 needs to be upgraded? Another new unit? Krell has released 3 versions of the HTS in 2 years. The original HTS STILL has no ability to be upgraded as of this writing and according to IRV, a swapout may be the only answer.
2. Movie Modes: The biggest problem i found with the HTS was the inability to "change" modes on film. For example, a crappy stereo or mono movie soundtrack must be played back on the krell in mono or stereo, no way to make it Dolby Digital or Logic 7. The Lex can make any soundtrack sound enveloping. I don't think too many will argue that the Lex is a superior movie processor. It is the music that people question.
3. Logic 7 music: this is not some hokey music mode that has trumpets firing away left and right in the rears. This is the real deal and improves the soundstage of 2 channel stereo. I still love 2 channel but, the Logic 7 mode very subtly and unobtrusively dissects the music and adds spaciousness and soundstage, not just sending the front channel info to the rears for front and rear stereo.I can go on and on but, this is not a review. A better decision can be made when Krell announces the swap price. But, if it is insane then it will be too late. Original HTS owners are already buried in the used market and the HTS2 now sells for under 4k used, a 40% loss over retail. The HTS is selling for under $2500, a 60% loss over retail.
So I am stuck..unless I find someone to buy it for close to what I paid. I bought it new at the discounted which is more than the current going rate of $2500.Oh well, I've made worse decisions in my life before.
All I ask is for a chance to prove that money can't make me happy.
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