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In Reply to: Question about Onecall.,com posted by Bob1 on May 7, 2003 at 14:06:45:
Check out their policy regarding televisions. Regarding TV's, once you accept delivery IT'S YOURS. Although, their website is rather vague regarding this their return policy info they send with the TV is quite explicit. They do not do exchanges, returns, or replacement for any reason, even if it's defective.I found this out the hard way. Bought a Toshiba (57H82) 57" projection HD monitor back in Feburary. It went out after two hours. Upon calling them the next day, they basically said that this was not their problem, taht it was now a warranty issue and that I needed to contact Toshiba.
It's almost been three months now and I'm just now getting the issue resolved, (the monitor has still not been repaired). It has been a real nightmare!!! So far they've replaced the digital convergence module, turner module (both defective), power supply (damaged) without yet fixing the problem. The service technician believes another component, by the picture tube, has also been damaged and needs to be replaced. We have had no help from either OneCall or Toshiba. OneCall says, quite bluntly, "It not our problem", Toshiba, "We're working on it".
We've called the Better Business Bureau, Department of Consumer Affairs, Consumer Union, Local TV Stations (KABC,KCBS,KNBC,KCAL,KTTV) without much success. Apparently, there weren't any laws nor regulations (in Calif) which which were violated. After 2+ months, we were finally able to get this into temporary dispute with our credit card company, which has given us some, not alot, of leverage.
You will save money purchasing through OneCall but you give up alot. If the TV is defective you are up the creek. You will not be able to return the product under any circumstances. You will then have to deal with the manufacturer which in our experience with for us has been abosolutely dreadful. Toshiba does not regard repair issues to be a problem until they take longer than 6-8 weeks. Backorder of parts (ie digital convergence module) of 1 month is not an issue.
Good Luck
Dan
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Follow Ups
- Re: Question about Onecall.,com - Dan 11:05:46 05/25/03 (0)
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