RE: I don't understand how Samsung can take this stance....

Video Asylum

TVs, VCRs, DVD players, Home Theater systems and more.

In Reply to: I don't understand how Samsung can take this stance.... posted by oscar on February 11, 2008 at 06:21:20:

I had a Samsung LCD HDTV that failed under warranty. It took about four months for Samsung to resolve the issue by replacing what was effectively a defective set. It was replaced by Samsung with another of their products. In future, Samsung won't be on my shopping list.

Their customer service is very poor.

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Follow Ups Full Thread

Topic - Samsung is getting sued over defective BD players - Jack G 05:56:48 02/11/08 (6)

bugs are part of their manufacturing process - Joe Murphy Jr 22:06:41 02/11/08 (0)

I don't understand how Samsung can take this stance.... - oscar 06:21:20 02/11/08 (4)

RE: I don't understand how Samsung can take this stance.... - usafwso 15:46:19 02/11/08 (0)

I got the impression they didn't really care - Jack G 07:12:14 02/11/08 (2)

I've had to update the LG firmware twice in the past 3 months. - oscar 12:55:43 02/11/08 (1)

Understandable (nt) - Jack G 13:17:57 02/11/08 (0)

Follow Ups

RE: I don't understand how Samsung can take this stance.... - usafwso 15:46:19 02/11/08 (0)

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