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I'm not so sure Jack.

When customers get upset, sometimes action results. Take a case in point: the debacle over The Fugitive Season 2 Vol. 1 dropping Pete Rugolo's original music and hiring Mark Heye's to compose a synthesizer score as a means of dodging incidental music rights issues. It was laziness on the part of CBS/Paramount to not have their legal department make the extra effort in checking out clearances.

For months I've heard that protesting this decision would get fans nowhere because it would cost too much to go back and replace Pete Rugolo's music and cues to placate disgruntled customers. But the negative publicity and relentless criticism finally paid off and in the past couple of days CBS/Paramount issued an exchange program (ending in Sept.).

This may be anecdotal and not directly applicable to Oppo's situation, but it should be a cautionary to ALL manufacturers of products that are impacted by customer satisfaction issues, especially in tough economic times. Of course it's only speculation, but it's not hard to see how the loss of any percentage of customers along with the inevitable criticisms of the product might negatively impact the bottom line of a small direct sales manufacturer such as Oppo.

AuPh


Edits: 02/18/09
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