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For very long time we had been suffering horrible, horrible image quality with Netflix streaming.
The quality was comparable to a fifth generation VHS copy, and even that was apparently too good for us, because it would often stop and reset, then stumble again.
Several calls to the company produced a stream of lies. The problem was with my Internet provider, they said... even though I know I have very high speed connection.
It is my "old" Roku box, they said next time... "I can see it here" the operator assured me - "your box is limiting the transmission"!
When asked why would the same box work FLAWLESSLY with Amazon, they would mumble something like "Oh, but they do it differently!" As if I cared!
It was clear that their server simply could not keep pace with the demand, but it truly bugged me that they would never admit this simple fact.
When the story about their cooperation with Comcast hit the waves, it all made sense, and their assurances of better quality in the near future sounded, finally, assuring.
And then it happened... I would say "apparently", as I don't want to jinx it.
For the last couple months we have been enjoying stable HD quality, with quick downloads. Suddenly my "old" Roku box is not limiting anything any longer!
Why be such lying weasels???
Follow Ups:
Comcast refused to give Netflix better access to their network without being paid. Now Netflix is paying them and their streaming speeds are much better.
You refused to believe their first, correct explanation, so they started giving you other, less plausible answers. As would be expected of any company being hounded by a customer.
The problems had nothing to do with Netflix's servers being unable to meet demand. Do a little research into net neutrality to understand the issue on a larger scale.
Netflix refusing to pay for lion share of traffic is somehow the IPS's issue.Maybe next time I will try to get free tickets on all my flights to see my clients. After all - airlines owe me that.
Netflix's contract was with its customers. If they could not deliver, they should have most definitely not lied... not tell me it is my Roku was limiting the transmission. It was clear their "specialists" were given talking points, they all used the same sheet and phrases. Not once was the Comcast mentioned in our conversations with them.
How would my customers feel if I did not ship their product, because I didn't want to pay UPS charges? But I would not have second thought about taking their money.
Now you are telling me this would be UPS's fault... not even funny.
Furthermore, even with all these complaints, and knowing full well what the issue was, Netflix never offered any discount or compensation.
BTW - "Roku limiting the transmission" was not the only claim. There was also "you need to upgrade your router", "how far are you from it?" (Roku is WIRED), and the usual: "Turn your Roku Off, then ON...".
Edits: 04/15/14 04/15/14 04/15/14 04/15/14 04/15/14
You think that an ISP charging those who produce content makes sense? Maybe you think UPS should charge its biggest customers for the privilege of using their delivery network? If they don't pay, then maybe a package will take a couple of extra days to be delivered.
Comcast doesn't charge every content provider, and Netflix hardly makes up the "lion's share" of their network traffic. It's Comcast that you should be upset with, not Netflix. Everyone has known for years that Comcast purposely chokes Netflix traffic, in an attempt to extort money out of them for delivering their traffic. Now, it's worked, and you can expect to pay a higher Netflix fee.
What you are stating is clear - they knew what the problem was, but refused to admit it, instead resorting to lies.
It makes no difference that your view of who was guilty is different from mine, want to blame Comcast - be my guest, but do not insult me by claiming it is my Roku or my router.
We have made SEVERAL phone calls, and always with the same results.
Clearer now what I mean?
BTW - 40% of Comcast traffic IS lion's share.
Didn't think so.
It's what you do when a problem customer keeps calling and won't accept a simple, straight answer. They told you the first time that it was a problem with your ISP. You didn't believe them, or your refused to believe them, or whatever. And you kept calling them about the same problem. They've exhausted the simple answers, so they throw out other possible reasons for the problem, however remote. I'm sure your company does exactly the same thing with a problem customer when you know precisely where the problem lies, but they refuse to accept it.
Apparently to you a lie is not a lie.
There was never any problem with my ISP, my Roku, my router or my dead dog. But I am glad you are ready to swallow anything.
QoS (Quality of Service) does the same thing but at the application level. It also deals with the quality and predictability of networks, but you don’t really need to know any of that stuff. You just want to watch Downton Abbey without it looking like a copy of a copy of a VHS tape.
With QoS, depending on the router, you can prioritize applications or devices. The device prioritization will usually ask for MAC address. This is the unique number assigned to all devices for networking. You can usually find it near the Ethernet port, in a device’s settings, or the router will display it for all the devices connected to it. If your router allows it, prioritize both the application and the device to ensure you’re getting the best possible bandwidth within your home. more...
nothing is more boring than the truth - bukowski
For at least a month now we had no single interruption, and all HD movies stream as HD. Download now only takes a few seconds.
In short - it is now the way it should be.
Stupidest post of the week. Netflix has ZERO REASON, even if they could, to drop the image quality you receive from streaming.
There are so many reasons this could have been happening. SO FREAKING MANY. Maybe your ISP repaired or updated some equipment in your vicinity.
I've used Netflix streaming in two different states and consistently receive dvd or 'near dvd' quality.
Gee, they're not 'lying weasels' to me, apparently.
I know problems like these are frustrating but impugning malevolence to your source provider is just silly.
"The problem with quotes from the internet is that many of them just are just made up."
-Abraham Lincoln
Well, they managed to hold onto you as a paying customer.
That likely justifies being a lying weasel to a lying weasel.
"Once this was all Black Plasma and Imagination" - Michael McClure
Fortunately, they struck a deal with Comcast - another monopoly in our area... basically about removing the bottleneck between their systems.
Edits: 04/12/14
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