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In Reply to: RE: Apparently you don't read the news. It *was* your ISP. posted by J.Mac on April 15, 2014 at 11:53:58
Netflix refusing to pay for lion share of traffic is somehow the IPS's issue.Maybe next time I will try to get free tickets on all my flights to see my clients. After all - airlines owe me that.
Netflix's contract was with its customers. If they could not deliver, they should have most definitely not lied... not tell me it is my Roku was limiting the transmission. It was clear their "specialists" were given talking points, they all used the same sheet and phrases. Not once was the Comcast mentioned in our conversations with them.
How would my customers feel if I did not ship their product, because I didn't want to pay UPS charges? But I would not have second thought about taking their money.
Now you are telling me this would be UPS's fault... not even funny.
Furthermore, even with all these complaints, and knowing full well what the issue was, Netflix never offered any discount or compensation.
BTW - "Roku limiting the transmission" was not the only claim. There was also "you need to upgrade your router", "how far are you from it?" (Roku is WIRED), and the usual: "Turn your Roku Off, then ON...".
Edits: 04/15/14 04/15/14 04/15/14 04/15/14 04/15/14Follow Ups:
You think that an ISP charging those who produce content makes sense? Maybe you think UPS should charge its biggest customers for the privilege of using their delivery network? If they don't pay, then maybe a package will take a couple of extra days to be delivered.
Comcast doesn't charge every content provider, and Netflix hardly makes up the "lion's share" of their network traffic. It's Comcast that you should be upset with, not Netflix. Everyone has known for years that Comcast purposely chokes Netflix traffic, in an attempt to extort money out of them for delivering their traffic. Now, it's worked, and you can expect to pay a higher Netflix fee.
What you are stating is clear - they knew what the problem was, but refused to admit it, instead resorting to lies.
It makes no difference that your view of who was guilty is different from mine, want to blame Comcast - be my guest, but do not insult me by claiming it is my Roku or my router.
We have made SEVERAL phone calls, and always with the same results.
Clearer now what I mean?
BTW - 40% of Comcast traffic IS lion's share.
Didn't think so.
It's what you do when a problem customer keeps calling and won't accept a simple, straight answer. They told you the first time that it was a problem with your ISP. You didn't believe them, or your refused to believe them, or whatever. And you kept calling them about the same problem. They've exhausted the simple answers, so they throw out other possible reasons for the problem, however remote. I'm sure your company does exactly the same thing with a problem customer when you know precisely where the problem lies, but they refuse to accept it.
Apparently to you a lie is not a lie.
There was never any problem with my ISP, my Roku, my router or my dead dog. But I am glad you are ready to swallow anything.
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