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RE: Been there, done that (sort of)

151.196.20.205

In Reply to: RE: Been there, done that (sort of) posted by Cruz123 on November 18, 2007 at 07:43:35

The version 2 firmware update may be listed on Samsung's webisite but they have been unable to ship that update to me and they have tried 4 times. When I talk to support about the problem they tell me they have no way to guarantee that shipping will send me the latest update even when they clearly request the same and are told that they have shipped the wrong one many times. As I said before I have just given up on Samsung. They are disorganized and their support staff is poorly trianed. The right hand does not know or care what the left hand is doing. Sony is a very different, more competent and professional company. I purchased a Sony KDS-R70XBR2 rear projection TV that required a new fan after 5 months of use. Sony sent out a repair person with the part in hand in 3 days. They also followed up and asked for a written evaluation of their service performance. Samsung could care less. My 1200 is at their repair fascility as I write this. I received an E-mail notice from them that they had received it (of coarse I had to pay the $18 UPS shipping) and a tracking number. When I clicked on to the tracking number it tells me that have no record of receiving the unit. Again I give up.

Follow Ups:

RE: Been there, done that (sort of) - Cruz123 16:06:31 11/18/07 (3)
Ok, so you've had a poor experience with Samsung, all I'm trying to say is that there are good and bad experiences to be had with all the big electronics companies. If you do a search under my user name over at AVS, you will find that I have previously posted about the excellent service I received from Samsung in response to a problem with a Samsung lCD tv I own. I had a tech in my home within three business days of calling in the problem, the same experience you had with Sony. As to the firmware, its easily downloadable from the website either via CD or ethernet, so there's no need to wait on Samsung to deliver it.
- RE: Been there, done that (sort of) - ruxtonvet 12:59:28 11/19/07 (2)
  The CD-R would not work. The ethernet transfer would not work.
  - RE: Been there, done that (sort of) - Cruz123 18:22:09 11/19/07 (0)
    The CD download worked fine for me as well. I assume Samsung will update you player while they have it, but if not drop me a pm and I would be glad to send you my copy.
  - The CD-R worked fine for my BD-P1200. - Quadzilla 13:47:01 11/19/07 (0)
    Maybe you burned it wrong.
    
    Prehistoric 4-Channel Lizard

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