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I have had a Denon 3930ci for three years now and it's been in the shop twice. Of course after the warranty was out.
It still won't load half the Netflix DVD's I put in it. And it freezes up on many of my new CD's.
Should I just trash it or is there any market for this piece of sh..?
Looking at an Oppo BDP-83. Any problems to beware of with this unit?
Follow Ups:
Same problem with an earlier Denon 2900. I was really pissed off at the time because I spent damn near $1,000 on the player and only got a couple years of light use since I mostly listened to CD's on a separate transport/converter set-up. I decided instead of giving Denon any more of my money to fix the thing I would just by the Oppo DV-980H, which was $169.00 at the time. While the Denon might have sound a little bit better, and I mean very little, the Oppo beat it hands down on the video because of the 1080P upsampling. The Oppo is still playing flawless to this day while the Denon sits in the closet collecting dust. To make matters worse. About a year ago I have a few extra bucks and decide to send the Denon in for repair. I go through the process of requesting a RMA on line at Denon's website and they never processed my request. So heck with them, the Denon is just going to stay in the closet until I decide to throw the dumb thing out.
I just got my Oppo BDP-83 yesterday. It was on back order.
If the packing is any indication as to how good the product is I think I made the right decision. They also threw in Audio Calibration and Video Calibration DVD's.
I thought about fixing the Denon and selling it but they go for $300 on Audiogon. That's how much it would cost to fix it, for the third time.
Dumpstered!
Denon will never enter my home again.
Had mine since Christmas, none, zero.
"I'd like to own a squadron of tanks"
asdf
It sounds like the drive has issues, possibly an optical pick-up problem. You may want to see if you can get a drive from Denon or one of the parts outlets. Also, check over at AVS Forum in the DVD player section. You may find others who have experienced the same problems that you are having and what was done to fix it.
As for the oppo, it isn't perfect. There are a few issues (none deal breakers), but you might want to read about them just in case. Again, AVS Forum is the place to check out. There's a thread re: issues usually on page 1 or 2 of the Blu-ray player section of the forum.
DVD Players
http://www.avsforum.com/avs-vb/forumdisplay.php?s=&daysprune=30&f=18
Blu-ray Players
http://www.avsforum.com/avs-vb/forumdisplay.php?s=&daysprune=30&f=149
Just was notified the Oppo is on back order, so I can stop the order if I want. Now I'm wondering if I might have jumped the gun on the old unit. It really pains me to just toss something this expensive.
Let me explain what it does and see if one of you can give me a diagnoses.
When trying to load DVD's, it will make whirring noises with intermittent stops every couple of seconds, never able to load. On new CD's it will play into about 5 or 6 cuts before it just stops.
The first time it started doing this I sent it to a Denon Super Center and they said they fixed it. Within another year it started again and I took it to a local repair shop and had them libricate the rails, as suggested by someone here.
I had a Denon laserdisc player many years ago. It was purchased as a refurbished model, so I knew upfront that it wasn't new and had previous problems. But as you may know, refurbished is supposed to mean that any problems the unit had were addressed and repaired/replaced. Well, it wasn't too long after I got it that it had problems playing the last 5 minutes or so of a laserdisc side. The full 1-year warranty came with the unit, so I was able to have this "repaired" for free. It worked fine after the repair. Until it started doing it again. Back to the repair shop and it worked as good as new, until...
By then it was out of warranty and there was no fixing it for free. Not being able to use it as a laserdisc player, I used it to play CDs. I wish I had done this earlier, because that laserdisc player was excellent for that task. It had a variable audio output (all analog) so I could run it directly to my amps. I used it for a year or so and finally sold it (I did let the person who bought it know upfront that CDs were fine, but laserdiscs had a problem).
The optical pick-up was bad and couldn't stay in alignment for very long. If you can get a drive from Denon, you may be able to swap it out yourself. If you can't do it yourself, then some repair shops will do it for the labor charge. I had a CD player repaired long ago by this method.
Or, if you're interested, I have an oppo DV-983H sitting in the closet that was used for about 6 hours. The first $300 gets it.
At this point any repair would probably be throwing good money after bad. The first two repairs already cost $600. I ONLY paid $800 for the unit. I just got a lemon.
And I'm not a DIY'er.
Even if you're not a do it yourselfer, you may want to try replacing the optical pickup(cost about $20 if you buy it on the net). I just did it on my Denon APL 3910 and its not that difficult. See this AVS forum thread for details: http://www.avsforum.com/avs-vb/showthread.php?t=447795&page=246, or PM me separately and I can tell you more.
You've not got much to lose if the alternative is throwing it away...
David
I'm pretty sure there is a reasonable amount of unit to unit variation in DVD drive performance. Possibly due to sweatshop labour doing delicate electro-optical assembly. I've got this one LG DVDRW drive that can get clean reads off discs that most other drives can't. That's particularly valuable for dealing with rental or library movies.
If it isn't too illegal or immoral for you, I'd suggest finding such a talented drive and saving Netflix movies to a hard drive as .iso (or making an mkv if you don't watch extras) and playing them with a WDTV Live or Seagate media player. You could always erase them after watching. And this would allow turning around the netflix dvds faster and getting more rentals per month (if that's how it works).
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