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Help with Sony 4k blu ray hookup

68.56.103.187

RedM

A

I'm having an issue with hookup on a new Sony ES1000 blu ray player. Hooking up to our 2yr old Samsung smart tv via 4k certified HDMI cable. A regular hook up flashes an error message 'no signal". Per the Sony troubleshooting guide changing the resolution to 480P allows a successful hook up. However this is the lowest resolution and a big step down from the players 4k resolution. Have been on the phone with Sony and Samsung reps without a fix.
Would anyone have experience in resolving an issue like this?
Maybe the Sony player is defective?
Thanks

Follow Ups:

RE: Help with Sony 4k blu ray hookup - Dave B 15:31:18 10/07/18 (3)
Which Samsung tv?
Which AVR are you connecting them both to?
- RE: Help with Sony 4k blu ray hookup - RedM 18:17:16 10/07/18 (2)
  Hi,
  It's a 65" Samsung series 8. Connecting via the HDMI out on the player to the HDMI 2 input on the TV.
  - RE: Help with Sony 4k blu ray hookup - 6bq5 17:02:19 10/08/18 (1)
    Try HDMI 1
    I know that you probably have something else plugged into the #1 jack- but there may be a triage of format based upon what is plugged into #1...
    Happy Listening
    - RE: Help with Sony 4k blu ray hookup - Tidycat1 21:11:13 11/13/18 (0)
      My parents own a Samsung 4K tv.When it was installed,H&H connected an early Oppo 83 player.It died and brought over the BDP-103.The Samsung would not input anything from the player (no signal) on any of its' inputs.
      I might suggest that it is a formatting issue with the TV.Try pulling out the owners manual to investigate this issue.
      If someone has a solution,I would be happy to re-try and install a Blu-ray/DVD player in their home. ??
      Tom:cat

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