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RE: Been there, done that (sort of)

Posted by ruxtonvet (A) on November 18, 2007 at 14:06:41

In Reply to: RE: Been there, done that (sort of) posted by Cruz123 on November 18, 2007 at 07:43:35:

The version 2 firmware update may be listed on Samsung's webisite but they have been unable to ship that update to me and they have tried 4 times. When I talk to support about the problem they tell me they have no way to guarantee that shipping will send me the latest update even when they clearly request the same and are told that they have shipped the wrong one many times. As I said before I have just given up on Samsung. They are disorganized and their support staff is poorly trianed. The right hand does not know or care what the left hand is doing. Sony is a very different, more competent and professional company. I purchased a Sony KDS-R70XBR2 rear projection TV that required a new fan after 5 months of use. Sony sent out a repair person with the part in hand in 3 days. They also followed up and asked for a written evaluation of their service performance. Samsung could care less. My 1200 is at their repair fascility as I write this. I received an E-mail notice from them that they had received it (of coarse I had to pay the $18 UPS shipping) and a tracking number. When I clicked on to the tracking number it tells me that have no record of receiving the unit. Again I give up.

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