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The service isn't for you, it's for your mom

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4season

In Reply to: RE: this is totally wrong posted by Joe Murphy Jr on April 23, 2010 at 22:17:13

If my mom had a $500 Blu-Ray player and it couldn't play a new movie because of firmware issues, she'd first take it down to the store she bought it from, and would be really happy to pay ~$30 to have someone else deal with updating the thing, because it would either be that or she'd put it out with the trash and buy a new one.

Follow Ups:

it's definitely not - Joe Murphy Jr 16:10:05 04/29/10 (2)
Because my mom (who is 65, by the way) would call me and either I'd do the firmware upgrade or tell her how to do it herself. Cost? $0 and any moron can do it. Anyone who buys a Blu-ray player is either electronically unchallenged or knows someone who can do it for them without the $30 price gouge. And if your mom would throw away a $500 Blu-ray player because she couldn't get a movie to play, then she's got more pressing issues than firmware upgrades.

The bottom line is that Best Buy is taking advantage of people by creating a scare. Don't take up for them.
- Oh yes it is - 4season 06:16:57 04/30/10 (1)
  My mom's in her 80s and lives a few thousand miles away, BTW. No computer, no desire to get one.
  
  At work, I am one of the computer guys and can tell you that quite a few folks care to learn only enough about the technology to do what they need to do, but move or delete their dock/desktop icons, and they are lost.
  - let me ask you a question - Joe Murphy Jr 21:13:00 04/30/10 (0)
    Why does an 80 year old have a $500 Blu-ray player? And I'm the computer guy at work as well. We obviously have had different experiences.
    
    Regardless, $30 is price gouging and they're creating fear in order to take advantage of their customers. "Don't bite the hand that feeds you" is a saying that comes to my mind, but obviously not to theirs. Or yours.

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